Step 01
On death or disability of the life insured, the claimant sends the Claim Intimation Form to the claims department.

Step 02
On receiving the intimation, the claims department would send the claim forms

Step 03
The Claimant is required to send duly filled claim forms to claim department, along with the required documents as mentioned below as per the type of claim.

Claim Forms (Death Claim Form - Physician Statement)
Copy Of CNIC
Death certificates (NADRA / Union Council Death Certificate)
Original Policy Document (For Individual Life Policies)
Copy Of Salary Slip (Only for Group Life)
Hospital Death Certificate (if applicable)
Police Report, Post Mortem Report, and Newspaper cutting (In case of accidental death).

• Disability Claim Forms
• X-rays and medical investigation reports etc., if any.

Note: The claim department reserves the right to call for further requirements if deemed necessary.
Normally when all the requirements have been submitted, it takes 5-7 working days for the decision of the claim. In case where verification is needed this time could be extended. However, in such cases the claimant is notified about it.