Job Description

Register all new cases in task management system received through different mediums

Follow up and correspondence with clients over call and messages, arrange requirements from them, raised by the internal departments for standard procedures.

Negotiations/confrontation call with the clients.

Attend walk-in complain clients and address their grievances and provide them with possible resolution.

Focal person from the team to remain in touch with the customers and negotiate with them via calls and in person.

 Draft basic policy related letters and responsible to scan and dispatch them.

 Must have strong grip in MS Office.

 Retrievals- Sending all the PDF files of the email trails to be uploaded on DMS (sequence wise) as   a complaint case to dispatch unit.