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Job Description

21/03/2024

SENIOR IT SUPPORT OFFICER

Department Information Technology
Designation SENIOR IT SUPPORT OFFICER
Nature of Employment permanent
Total Positions 1
Experience Required 2-3 year
Key Responsibilities
  • Managing LAN and Wan comprising more than 250 Users (Thinclient, CPUs and LAPTOPs) in Head Office, all branches in Pakistan having environment Windows 10 pro, Windows 8, Windows 7.
  • Configured systems for New Hiring like Thinclient, Desktop, Laptops for all user of head office and all branches with the all software and necessary applications with check list which made by ISD Manager.
  • Troubleshooting LAN, WAN, Hardware and Software system’s issues (by remotely or by visiting User) in office and Branches.
  • Share all network devices with LAN and WAN.
  • Implementing Systems Policies (Restricted Policies) and maintaining them for clients by Domain Controller and individual system also.
  • Making User profiles, & Documenting Inventory of IT assets assigned to User.
  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Install & configure linux/ Ubuntu OS in Laptops and dispatching to all agency users based in country wide branches.
  • Maintain dashboard of every department & GM room.
  • Install Macbook ios & software on GM’s laptop.
  • Daily, weekly, monthly servers & data base backup on daily bases & shifting tapes from on-site to off-site.
  • Co-ordination with laptop repairing & ricoh vendors.

Skills Required:

  • Hardware & software problem diagnosis & its rectification
  • Troubleshooting of LAN, WAN & systems
  • Installation & configuration of linux/ Ubuntu OS, IT inventory management
  • Knowledge of emerging technologies
  • Excellent communication & interpersonal skills
  • a Team player
Competencies Communication Skills - Multitasking - Pressure handling
Qualification Required Bachelors in Computer Science/ IT
Location Karachi
Last Date to Apply 31/03/2024

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