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Job Description

07/01/2025

Manager/ Senior Manager Persistency & Customer Retention

Department General Affairs
Designation Manager/ Senior Manager Persistency & Customer Retention
Nature of Employment permanent
Total Positions 1
Experience Required Minimum of 8-10 years of experience in the life insurance industry, with at least 5 years in a Supervisory/ Managerial role focused on customer retention or persistency management.
Key Responsibilities

The Persistency & Customer Retention Manager will lead the strategy, development, and execution of initiatives designed to enhance customer retention, drive persistency in premiums, and reduce policy lapses. This role will involve close collaboration with the Sales, Claims, Customer Service, and Actuarial teams to ensure long-term customer satisfaction and loyalty, resulting in improved business performance.
Competencies Analytical & Problem-Solving Skills, Communication & Interpersonal Skills, Team Management, Retention Strategies, Knowledge of Insurance Industry, its Products & Regulations, Customer Relationship Management
Qualification Required Bachelors/ Masters along with certification in insurance (would be an added advantage)
Location Lahore
Last Date to Apply 31/01/2025

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